3D Universe offers free shipping with insurance for all orders over $95 within the lower 48 states. Shipments usually take 2-6 days to arrive, depending on the items ordered and your shipping location. With rare exceptions, all USA orders for in-stock items will be shipped the same or next business day. For international shipments, we offer express shipping via DHL. Delivery time for international shipments varies by location and service chosen. Customers are responsible for all import-related taxes, duties and fees, which vary by country. Customers are responsible for any return shipping charges, except in special situations with prior agreement from 3D Universe.
3D Universe does not ship merchandise over $50 to Mexico, since our shipping carriers will not insure the packages. 3D Universe does not ship merchandise to Russia, as we have had too many difficulties getting packages through customs.
A Return Merchandise Authorization Number (RMA#) must be assigned to all shipments being returned to 3D Universe. The RMA# can be obtained by contacting us at firstname.lastname@example.org. Each RMA# can only be used one time for one shipment. RMA#'s are canceled if not used within 30 days. The RMA# must be prominently displayed on the shipping label. If the RMA# is not visible, the shipment may be refused. DO NOT place shipping labels or write the RMA# on the outside of the manufacturer's boxes. Over-box all returns in appropriate shipping cartons.
3D Universe will not accept returns of filament once the packaging has been opened.
3D Universe does not accept returns of 3D printers once they have been opened. You will need to work with the manufacturer to get warranty support. An exception to this policy will be made if the manufacturer determines that the printer was defective upon arrival and authorizes a replacement.
Damaged Returns / Shortages
3D Universe must be notified of damaged or short shipped items within 24 hours of receipt of shipment. 3D Universe will send our shipper to your facility to inspect and pick-up damaged items. 3D Universe will not be held responsible for concealed damage and/or incorrect shipment claims beyond 5 business days of receipt.
Please refuse receipt, from carrier, any packages that have visible damage upon delivery and contact 3D Universe at email@example.com immediately.
3D Universe must be notified of defective items within 7 days of receipt of shipment. 3D Universe will then issue a Return Merchandise Authorization and will provide a pre-paid return shipping label. Returns of defective items are for replacement only. 3D Universe will pay outgoing shipping costs for the replacement merchandise.
All non-defective returns can be subject to a restocking fee which may include the cost of shipping the original order. Restocking fees will be determined at the time an RMA# is issued.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The following items may NOT be returned to 3D Universe:
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