Please refer to the Creality Troubleshooting Guide for instructions for troubleshooting common issues.
For general usage questions, 3D Universe customers may contact us for support:
Email: support@3duniverse.org
Phone: 800-689-4344
Please note that 3D Universe support services are only available for those who purchased their Creality printer from 3D Universe.
For hardware-related support, contact Creality Support:
Forums: https://forums.creality3dofficial.com/
Email: cs@creality.com